Frequently Asked Questions
Everything you need to know about your Couper shopping experience.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days for domestic orders. International shipping typically takes 7-14 business days depending on the destination and customs processing.
How do I initiate a return or exchange?
You can return or exchange any unworn, unwashed items with tags attached within 30 days of delivery. Simply visit our online Returns Portal to generate a prepaid shipping label.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Couper, we are committed to ethical fashion. 80% of our current collection is made from organic, recycled, or deadstock fabrics, and we partner exclusively with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.